At Grown Brilliance, we offer a complimentary 30-day return policy with FREE return shipping via FedEx, so you can make sure your purchase is perfect. If for any reason you are not completely satisfied with your order, return it within 30 days from when it ships for a full refund back to your original payment method.

FREE EXTENDED HOLIDAY RETURNS:  Orders placed between November 15th, 2023 and December 10th, 2023 may be returned for a full refund through January 10th, 2024.

Return Policies

• All returned products must be in their original, unworn condition and accompanied by all original documentation that was provided with the purchase.
• Returns without the lab grown diamond certificate (where applicable) are subject to a CA$145 replacement fee for each missing card.
• Items that have been modified, engraved, or resized by a company other than Grown Brilliance may not be returned.
• Returns showing signs of wear or have been damaged in any way will not be accepted for return.
• Packages without a Return Shipping Authorization Number or packages that were refused for delivery will not be accepted for refund.
• We reserve the right to limit access to the website and/or terminate the account of Returns Abusers. See our full policy regarding Returns Abusers in the Returns section of our Terms & Conditions page here.

How to Return an International Order

• Initiate Your Return
  Contact Us: Get in touch with us here and we will help initiate your return. If your order is eligible, we will email you a FedEx shipping label, which will include your Return Authorization Number. The Return Authorization Number will be valid for seven (7) days.
• Prepare Your Return
  • Include all original packaging, your return packing slip, and any diamond certificates. If the diamond certificate is not returned, CA$145 will be withheld from your refund.
  • Print all documents.
  • On the Foreign Shipper’s Declaration of Foreign Goods Returned, add your signature.
  • Enclose your jewelry item(s) inside the original jewelry box.
  • Place the jewelry box (containing your jewelry) inside a shipping box. We recommend using the original shipping box from your order, or you may acquire a FedEx box from your local FedEx store.
  • Place the return packing slip inside the shipping box with the jewelry.
  • Seal the shipping box.
  • For security reasons, please refrain from writing jewelry, diamonds or other related words anywhere on the package.
• Ship Your Return
  • Take the sealed shipping box (containing the jewelry and packing slip) along with all the remaining documents (FedEx Shipping Label, three copies of FedEx Airway Bill, Foreign Shipper’s Declaration of Foreign Goods Returned, Importer’s Declaration of Foreign Goods Returned, and three copies of the Export Commercial Invoice) to the FedEx shipping location of your choice.
  • Provide the sealed shipping box (containing the jewelry inside) and all documents to the FedEx representative for inclusion with the shipment.
  • The FedEx representative will affix the Shipping Label and all required documents to the box.
  • Note that all documents are US Customs documents that are REQUIRED for re-entry back into the United States. Failure to include any and all of these documents, and failure to sign the required documents, may delay your refund and/or result in duties and taxes being deducted from your refund.
  • Grown Brilliance and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations.
  • Obtain a FedEx receipt to confirm that the item has been shipped as this receipt will act as proof of insurance, and allow you to track your shipment back to the United States
  • Should you decide to use a different shipping method you can ship it back by any carrier, however you will be responsible for the return shipping charges, including duties and taxes required to ship it to the United States. For your protection, please ship your item fully secured with a signature required upon delivery and request a return receipt for confirmation that your shipment has reached Grown Brilliance. Grown Brilliance is not responsible for items lost or damaged during the return shipping process, or items which do not include the proper documents to ship the package to the United States.

Refund Process

• Receipt and Inspection
  • Once we receive the returned order, our Quality Assurance team will inspect and verify the condition of the returned item.
  • Receipt and inspection time may take up to seven (7) business days.
• Refund
  • Refunds will be issued via the original payment method or by check if the original payment method was bank wire, cash or certain other payments requiring special processing.
  • For credit card refunds, please allow up to one monthly billing cycle in order for your credit to appear.